All Systems Operational

About This Site

To report an issue, submit IT Helpdesk tickets via:
Self-Serve: http://helpdesk.sccresa.org
Email: helpdesk@sccresa.org
Phone: 810-455-1006

General Announcement Operational
Network Circuits Operational
Palms Rd/Broadbridge Rd - Ira Demarc Operational
Palms Rd (Marine City HWY - Broadbridge Rd) Operational
King Road (St. Clair Hwy - Marine City Hwy) Operational
RESA DC -> West Circuit -> Southfield DC Operational
RESA DC -> South Circuit -> Southfield DC Operational
Phone Service Operational
Cisco Operational
Mitel Operational
ShoreTel Operational
TelNet WW - PRI ? Operational
TelNet WW - SIP ? Operational
RESA Data Center Service Operational
RESA Hosted Servers Operational
RESA Firewall Service Operational
GlobalProtect VPN Operational
Palo Alto Operational
RESA Internet Service Operational
Algonac Hub Site - 1 GB Internet Service Operational
Algonac Hub Site - 10 GB Internet Service Operational
Capac Hub Site - 1 GB Internet Service Operational
Capac Hub Site - 10 GB Internet Service Operational
Marine City Hub Site - 1 GB Internet Service Operational
Marine City Hub Site - 10 GB Internet Service Operational
Marysville Hub Site - 1 GB Internet Service Operational
Marysville Hub Site - 10 GB Internet Service Operational
Memphis Hub Site - 1 GB Internet Service Operational
Memphis Hub Site - 10 GB Internet Service Operational
Port Huron Hub Site - 1 GB Internet Service Operational
Port Huron Hub Site - 10 GB Internet Service Operational
Port Huron Northern Hub Site - 1 GB Internet Service Operational
Port Huron Northern Hub Site - 10 GB Internet Service Operational
RESA Hub Site - 1 GB Internet Service Operational
RESA Hub Site - 10 GB Internet Service Operational
SC4 Hub Site - 1 GB Internet Service Operational
SC4 Hub Site - 10 GB Internet Service Operational
St. Clair Hub Site - 1 GB Internet Service Operational
St. Clair Hub Site - 10 GB Internet Service Operational
Yale Hub Site - 1 GB Internet Service Operational
Yale Hub Site - 10 GB Internet Service Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

RESA Phone Migration Jul 30, 2025 20:00-22:00 EDT

The SCCRESA IT Helpdesk would like to give notice of an upcoming maintenance window we're utilizing for phone updates.

This maintenance will occur Wednesday, July 30th at 8:00 PM EDT through Wednesday, July 30th at 10:00 PM EDT.

During this window, services utilizing the phone system at RESA Campus will not function.

We apologize for any inconvenience this may cause and appreciate your patience during the outage.
Posted on Jul 17, 2025 - 16:03 EDT
Jul 18, 2025

No incidents reported today.

Jul 17, 2025

No incidents reported.

Jul 16, 2025

No incidents reported.

Jul 15, 2025

No incidents reported.

Jul 14, 2025

No incidents reported.

Jul 13, 2025

No incidents reported.

Jul 12, 2025

No incidents reported.

Jul 11, 2025

No incidents reported.

Jul 10, 2025
Service Outage
Resolved - If you experience any further issues, please contact the Helpdesk by visiting helpdesk.sccresa.org, emailing helpdesk@sccresa.org, or by calling (810)455-1008.
Jul 10, 20:29 EDT
Update - Most systems have been restored, and we continue to monitor services. Our Technical Services team is working with vendor support to restore full phone functionality.

Internal RESA calls are working.

Incoming calls to RESA are not working.

Outgoing calls from RESA are not working.

We appreciate your patience as we work to resolve the remaining phone service issues.
Jul 10, 13:42 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 10, 11:03 EDT
Identified - Our Technical Services team has identified the issue and has implemented a solution bringing external clients online. We're still confirming services for the RESA Administration building, and therefore some users within the RESA Administration building may still be experiencing issues.

We will send an additional update again soon.
Jul 10, 10:43 EDT
Investigating - We are currently experiencing a major service outage.

Our Technical Services team is working to identify the root cause and full scope. Internet and phone users are affected.

We will send an additional update once we know more.
Jul 10, 09:32 EDT
Jul 9, 2025

No incidents reported.

Jul 8, 2025

No incidents reported.

Jul 7, 2025

No incidents reported.

Jul 6, 2025

No incidents reported.

Jul 5, 2025

No incidents reported.

Jul 4, 2025

No incidents reported.

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